How to Clear E16 Error on DStv in Nigeria - The Complete Guide

How to Clear E16 Error on DStv in Nigeria

The E16 error is one of the most common issues faced by DStv subscribers in Nigeria. It is an account-related error that prevents viewers from accessing channels on their subscription package. Getting an E16 error can ruin your viewing experience, especially if it occurs during an important event.

Thankfully, there are convenient self-service options available to clear the E16 error without the hassle of a technician visit. In this comprehensive guide, we will explain the causes of the E16 error on DStv and provide step-by-step instructions on how to clear it using SMS, online via the DStv website or app, or by contacting customer support. We will also address some frequently asked questions and provide troubleshooting tips for other error codes you may encounter. By the end, you will be well-equipped to resolve any E16 problems independently.

What Causes the E16 Error on DStv?

The E16 error indicates an issue with your DStv account details, subscription status, or viewing rights, rather than a fault with the decoder itself. Some common reasons why you may see an E16 error include:

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Expired subscription – If your payment is overdue or you have reached the expiration date of your current package without renewing, you will be unable to view channels until the account is in good standing again.

Insufficient funds – Your payment may have been declined or there were insufficient funds for automatic deductions to go through successfully.

Incorrect viewing card – The smart card in your decoder does not match the details on your account. This can happen if cards get mixed up.

System maintenance – On rare occasions, DStv may carry out software updates or system maintenance that temporarily disrupt services.

The good news is all of these issues can be easily resolved to clear the E16 error without requiring a technician. Let’s look at the different resolution methods.

How to Clear E16 Error on DStv Using SMS

One of the quickest and most convenient ways to clear an E16 error on DStv is by using SMS self-service. All you need is your DStv smart card number.

Here are the simple steps:

  1. On your mobile phone, open the messaging app
  2. Type ‘RA’ followed by a space and the first 10 digits of your smart card number
  3. Send the SMS to 30333
  4. For example, if your smart card number is 0123456789, the SMS would be: ‘RA 0123456790’
  5. Send the SMS and the error should clear within a few minutes

This method works for most account-related issues like payment issues, expired viewing rights, and more. However, if the error persists, there may be a problem that requires contact with DStv customer care.

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How to Clear E16 Error on DStv Online

As an alternative to SMS self-service, you can also clear E16 errors through the DStv website or app:

  1. Visit www.dstv.com
  2. Click on ‘Sign In’ and use your account details to log in
  3. Go to ‘Manage your services’
  4. Select ‘Fix error’
  5. Choose the relevant error code – in this case, ‘E16’
  6. Enter the code shown on the confirmation page
  7. Click ‘Clear code’

This online method has the same functionality as SMS self-service. If your payment or subscription details check out correctly in the system, it should resolve the E16 issue. Again, contact customer support if clearing the error this way is unsuccessful.

Contacting DStv Customer Care

If the E16 persists after trying SMS and online self-service options, your best bet is to call or chat with DStv customer care agents. Have your account details handy, including:

The DStv Nigeria customer care contact numbers are:

  • 09082368533
  • WhatsApp – 254 793 298 798

Representatives can thoroughly check your payment records and viewing rights to pinpoint and address the root cause of the error. Don’t forget, that DStv also offers toll-free numbers through major networks like MTN, Glo, 9mobile, etc.

Troubleshooting Additional Errors

While E16 is very common, some other error codes you may come across include:

  • E30 – Similar to E16, this usually clears after making a payment
  • E06 – Incorrect viewing card inserted
  • E10 – No signal/poor signal reception
  • E50 – Decoder settings issue
  • E72 – Incompatible viewing card
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The resolution steps are often similar – start with SMS/online self-service and contact support if needed. It’s also good to check dish alignment, and cables and ensure your area has DStv reception if signal-related errors persist. Proper troubleshooting will save you service charges.

Frequently Asked Questions

1. What does the E16 error mean on DStv?

An E16 error indicates a problem with your DStv account information, viewing rights, or subscription status. It does not point to a fault with the decoder itself.

2. How long does it take to clear an E16 error?

If you use the SMS or online self-service options, the error should clear within 5-10 minutes as long as your payment and contract details check out correctly.

3. What can I do if self-service does not resolve E16?

If clearing E16 through SMS/online is unsuccessful, call DStv support for personalized assistance. A representative will thoroughly check your account.

4. How do I pay my DStv account?

Popular payment methods are bank transfers, POS/ATM, bank tellers, UBA/GTB internet banking or the DStv website/app. You can also authorize automatic deductions.

5. What is a smart card number and where can I find it?

Your 16-digit smart card number is listed on the white DStv viewing card inserted into the decoder slot. It is used to identify your account.

Conclusion

The E16 error can disrupt your viewing, but taking advantage of the convenient self-service tools from DStv makes resolving it quick and hassle-free. With the steps outlined in this comprehensive guide, you now have all you need to independently clear E16 errors in Nigeria whenever they occur, without relying on a technician. Just be sure to keep your subscription and payment details up to date to avoid encountering the issue. Happy viewing!

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